Refund policy

If you’re not in love with your Cheysthetics.com purchase, we offer free pre-paid returns for all U.S. orders within 30 days of your purchase! You will receive a full refund to your original payment method, not including your original shipping charge. . Please note we do not offer exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.

 

HOW TO RETURN YOUR ITEMS FOR (US) ORDERS:

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

  1. Please visit our returns center HERE, to indicate which item you would like to return and the reason for each return. Please note you must select all items you would like to return; additional items not specified will not be processed for a refund.
  2. Pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.
  3. Attach the prepaid return label to the front of the package. Mail your return package via the United States Postal Service (USPS).
  4. Look out for an email confirmation—we’ll let you know when your return is received and processed!

Any questions about your return? contact us for any return question at cheysthetics@gmail.com

 

MORE INFORMATION:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheysthetics@gmail.com.